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Q Can you arrange the shipment for me?
A We can arrange sea or air shipment for our customers.
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Q How should I pay for my order?
A First you need to pay 30% as an advance payment, then we will start production. After the machine is finished, we will send the pictures or videos to you, then you need to pay the balance. We will ship the machine to you after receiving your full payment.
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Q How long is the delivery time?
A For standard machines, it takes 20--25 days: For non-standard machines and machines customized according to customer's specific requirements, it takes 25--35 days.
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Q I need a CNC router, can you give me some advice?
A Yes, we will give advice for the most suitable machine. Before that, we need to know some information, such as processing area, material, etc., to determine the main parameters.
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Q If my machine is broken. Can you repair it for me?
A Yes. We have free training online. If there is big trouble with your machine in the warranty time, we can repair it.
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Q How is your after sales service?
A Our sales are online for 24-hours. We can also supply overseas install service.
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Q What’s your MOQ and delivery?
A Our MOQ is 1 set machine. We could send machine to your country port directly, please tell us your port name. There will be best shipping freight and machine price send to you.
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Q This is the first time I use this kind of machine, is it easy operate?
A There are guide video that show how to use machine and english instruction book send to you with machine. If there is still have any question, we will provide free professinal guide for you until you could use machine well.
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Q Can I get a machine according to my own requirements?
A Sure.We accept OEM and ODM
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Q Are you manufacturer ?
A Yes,We are factory since 2003. Also we have more than 10 countries overseas warehouse and department.
