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Views: 0 Author: Kevin Publish Time: 2026-01-30 Origin: Jinan Jinshengxing Machinery Manufacture Co., Ltd.
Buying a Wood CNC Router is a significant investment, but the transaction shouldn't end when the machine is delivered. In fact, that is just the beginning of the partnership. In the industrial manufacturing world, machine downtime equals lost revenue.
Therefore, the quality of technical support and after-sales service is just as important as the quality of the machine itself. Whether you are a first-time user needing training or a factory manager requiring urgent troubleshooting, having a reliable support team behind you is critical.
In this article, we outline the support infrastructure we provide for our Wood CNC Router Series and offer solutions to some common technical queries.
A CNC router is a complex integration of mechanics, electronics, and software. Even the best machines require calibration, updates, and occasional part replacements.
Minimizing Downtime: Quick access to support means your production line gets back up and running in hours, not weeks.
Operational Confidence: Knowing you have expert backup allows your operators to push the machine to its full potential without fear.
Long-Term Value: Proper maintenance guidance extends the lifespan of your equipment significantly.
We understand that problems don't always happen during standard business hours. That’s why we offer a multi-tiered support system designed for global customers.
Distance is no longer a barrier. We utilize modern tools to diagnose issues remotely:
Instant Messaging: WhatsApp, Skype, or WeChat for quick Q&A.
Remote Desktop: Using TeamViewer or AnyDesk, our engineers can access your control computer to check software settings, update drivers, or fix configuration errors in real-time.
Every machine from our Wood CNC Router catalog comes with:
Detailed User Manuals (PDF).
Video Tutorials (covering installation, zeroing, and basic maintenance).
Wiring Diagrams for local electricians.
We maintain a stock of essential components (spindles, drivers, motors, sensors). If a part fails under warranty, we arrange express shipping to minimize delays.
Before contacting support, here are three common issues users face and how to resolve them quickly.
Possible Cause: VFD (Inverter) error or loose wiring.
Solution: Check the VFD display screen for error codes (e.g., E001). Check if the cooling water is flowing (for water-cooled spindles) as overheating protection may have triggered.
Possible Cause: Mechanical looseness or incorrect "Pulse Equivalent" settings.
Solution: First, check if the coupling connecting the motor and screw is loose. Second, recalibrate the pulse settings in your DSP or Mach3 controller.
Possible Cause: Faulty limit switch or dust blocking the sensor.
Solution: Clean the limit switches on the X, Y, and Z axes with compressed air. If the switch is physically broken, it needs replacement.
Note: For complex electrical issues, always consult our technical team before attempting repairs.
At the end of the day, a cheap machine with poor support is the most expensive machine you can buy. We pride ourselves not just on manufacturing high-performance equipment, but on being a dedicated partner in your success.
From the moment you inquire about a model to years after installation, our team is here to ensure your production never stops.
Ready to invest in a machine backed by expert care? Explore our professional Wood CNC Routers and experience the difference of quality service.
Q1: Do you provide on-site installation and training?
A: Yes, for complex production lines, we can send engineers to your factory for installation and training. For standard machines, we provide comprehensive video guides that allow most users to set up the machine within a few hours.
Q2: What is the warranty period for your Wood CNC Routers?
A: We typically offer a standard warranty (e.g., 1-2 years) on the main machine parts. Consumables like bits and collets are excluded. Please check the specific product page for exact warranty terms.
Q3: My machine is out of warranty. Can I still get support?
A: Absolutely. We provide lifetime technical support. If parts need replacement after the warranty period, we provide them at cost price.
Q4: What software do you support?
A: Our machines are compatible with major industry software like ArtCAM, Type3, Aspire, and Fusion 360. Our support team can help with post-processor configuration to ensure your code runs smoothly.
